Terms of Service
1. Who we are and acceptance of these terms
Wildpack is operated by Jack Maclay, trading as Wildpack, a sole trader based in the United Kingdom (not a registered company). These Terms of Service ("Terms") are a contract between you and Wildpack. By creating an account or using the Wildpack app, you agree to these Terms and to our Privacy Policy (wildpackapp.com/privacy). If you don't agree, don't use the app.
2. Eligibility
You must be at least 13 years old to use Wildpack. If you're between 13 and 15 (or the "age of digital consent" set by your country, if higher) you should have a parent or guardian's permission. By using Wildpack you confirm you meet this age requirement.
3. Your account
You're responsible for keeping your login credentials secure and for all activity under your account. Tell us at [email protected] if you think your account's been compromised. You must provide accurate information when creating your account (e.g. a real, working email address).
4. User-generated content
Wildpack is built around content you and your friends create: photos, written descriptions, scores, event/card-pack data, and friend connections ("Content").
Ownership: you keep ownership of the Content you create and upload. By uploading Content, you grant Wildpack a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, and process that Content solely to operate the app's features (e.g. showing your card to your group, generating the reveal, letting a group vote on photos). This license ends when you delete the Content or your account, except where a copy needs to be kept briefly for backup/legal purposes or where other members' events genuinely depend on it (see Section 9 of the Privacy Policy on retention).
Prohibited content. You agree not to upload or submit Content that:
- Depicts a real person without their knowledge or consent, in a way that could embarrass, expose, or harm them (Wildpack is designed for consensual, friendly use among people who know they're part of the group/event)
- Is harassing, abusive, threatening, or intended to demean or bully anyone, whether in a photo, description, or score
- Is sexually explicit, especially involving anyone who may be a minor
- Infringes someone else's intellectual property or privacy rights
- Is illegal in the jurisdiction where you or the subject are located
We reserve the right to remove Content that violates this section and to suspend or terminate accounts responsible for it (Section 7).
5. Acceptable use
In addition to the content rules above, you agree not to:
- Use Wildpack to harass, stalk, or endanger another person
- Attempt to access another user's account without permission
- Reverse-engineer, scrape, or interfere with the app or its infrastructure
- Use Wildpack for any commercial purpose we haven't authorised (e.g. reselling access)
- Circumvent any age, content, or access restriction we put in place
6. Reporting and moderation
Reporting is self-serve in the app during the voting phase: tap the flag icon on any photo or description to report it to us for review. Leaving an event is also self-serve: tap your own avatar in the event lobby. If you're the event's host, you'll need to transfer host to another member first if anyone else is still in the event — an event always needs an admin. Once building has started, leaving the lobby isn't available; contact us if you need to be removed from an event past that point.
For anything these in-app flows don't cover — reporting outside the voting phase, a whole event, a display name, or a pattern of behaviour rather than one piece of content — email [email protected] with the event name/code and details, and we'll review and act on it as quickly as we can, which can include removing Content, removing a member from an event, or suspending/terminating an account.
7. Suspension and termination
We may suspend or terminate your account, with or without notice, if you violate these Terms (especially Sections 4 or 5), if required by law, or if we discontinue the Wildpack service generally. You can stop using Wildpack and delete your account at any time from your profile screen in the app, or by emailing [email protected] (see Privacy Policy Section 9 for details on both).
8. Physical card packs and photo albums
Wildpack offers printed physical versions of your event's card pack and photo album as a paid feature ("Physical Products"). Each Physical Product may not be available at all times - we gate purchasing behind an in-app "Coming soon" notice per product while we finish setting up the relevant print-on-demand partner, and nothing in these Terms commits us to enabling any particular Physical Product on any particular timeline. Where purchasing is open, the following applies.
Payment and pricing. Prices are shown in GBP at checkout and are the final amount charged - there are no hidden fees added afterward. Payment is processed by Stripe; we don't see or store your full card details ourselves. We are not currently VAT-registered, so no VAT is added to the price shown.
Fulfilment. Physical Products are printed to order by a third-party print-on-demand partner and shipped directly to the address you provide at checkout - Wildpack doesn't hold stock or handle shipping itself. You're responsible for providing an accurate delivery address; we can't be responsible for delays or non-delivery caused by an incorrect address you supplied, or by delays outside our or our print partner's control (e.g. carrier delays, customs). As a rough guide, expect around 7-10 working days for a photo album and up to around 3 weeks for a card pack, from order to delivery, though this isn't a guarantee.
Personalisation and your right to cancel. Every Physical Product is made specifically for your event (your own photos, descriptions, and card designs), starting production shortly after you order. Because of this, the standard UK "changed my mind" 14-day cancellation right for online purchases doesn't apply, per the Consumer Contracts Regulations 2013's exemption for goods made to a consumer's specification or clearly personalised (Regulation 28(1)(b)). By placing an order you acknowledge this and agree production may start immediately.
Faulty or damaged items. The personalisation exemption above doesn't affect your separate, non-waivable rights under the Consumer Rights Act 2015 if what arrives is faulty, damaged in transit, or not as described - you're still entitled to a repair, replacement, or refund in that case. We don't physically inspect every order before it ships, so if what arrives isn't reasonably consistent with what you saw in the app, contact [email protected] with photos within 30 days of delivery and we'll sort out a replacement or refund.
9. Disclaimers
Wildpack is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the app will be uninterrupted, error-free, or secure at all times. We don't review Content before it's shared within a group, and we're not responsible for the accuracy, appropriateness, or legality of Content users submit, though we will act on reports as described in Section 6.
Nothing in this section limits any statutory rights you have as a consumer that can't lawfully be excluded (e.g. under UK consumer protection law).
10. Limitation of liability
To the fullest extent permitted by law, Wildpack (meaning the sole trader operating it) is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, goodwill, or other intangible losses, arising from your use of the app. Wildpack's total liability to you for any claim arising from these Terms or your use of the app is limited to the greater of £50 or the amount you've paid us in the 12 months before the claim arose (currently £0, as the app is free).
This limitation doesn't apply to liability that can't lawfully be limited or excluded, such as liability for death or personal injury caused by negligence, or fraud.
11. Indemnification
You agree to indemnify and hold Wildpack harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms or your misuse of the app, including Content you upload.
12. Governing law and disputes
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of Wildpack will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you're a consumer resident elsewhere in the UK or in the EU/EEA, mandatory local consumer protection laws may still apply and you may bring proceedings in your own country's courts where local law requires it.
13. Changes to these terms
We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, for significant changes, notify users in-app or by email before the change takes effect. Continuing to use Wildpack after a change takes effect means you accept the updated Terms.
14. General
- Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
- Entire agreement: these Terms, together with the Privacy Policy, are the whole agreement between you and Wildpack regarding the app.
- No waiver: if we don't enforce a provision, that's not a waiver of our right to enforce it later.
- Assignment: we may assign these Terms if Wildpack is transferred to a successor entity (e.g. if the business is later incorporated as a limited company); you may not assign your account or rights under these Terms to anyone else.